Shipping & Delivery

Crest & Well · Effective date: October 30, 2026

Know the timing before you order

• Order preparation: 4–5 business days after your order and payment are confirmed. Business days are Monday to Friday, excluding public holidays at the processing location.
• Delivery in transit: 20–25 calendar days after dispatch. Calendar days include weekends. Dispatch means the parcel has been handed to the carrier, not simply that a label has been created.

Total estimated time: allow 4–5 business days for preparation, followed by 20–25 calendar days in transit. These stages are added together. Weekends and public holidays during preparation affect the final calendar date. Any product or shipping-method exception must identify its supported estimate before you order.

Destinations, charges and taxes

Delivery is available only to destinations offered for your order at checkout. Shipping charges, any qualifying free-shipping offer and taxes collected by us are shown before payment. This policy does not promise worldwide delivery or free shipping on every order.

Any import duties or import-processing charges payable by you must be disclosed before you place the order. We will not impose undisclosed import fees retrospectively. Contact sac@crestwellcollection.shop before buying if the charges for your destination are unclear.

Fulfillment and origin

We work with fulfillment partners, and orders may ship from outside your destination country. Our U.S. company and correspondence addresses do not mean that every item is made or stocked in the United States. Product-specific origin or route information material to your purchase must be identified in the product or delivery information before purchase. Crestwell Enterprises LLC remains your seller and point of responsibility for the order.

Tracking and separate parcels

Shipment information is provided through the order notification or order-status page after dispatch. If your order ships in separate parcels, each can have its own tracking and arrival date. Creating a label is not proof of carrier collection, and a transit scan is not proof of delivery.

Address checks and corrections

Check the recipient, apartment or unit, postal code and email before payment. Request corrections as soon as possible at sac@crestwellcollection.shop; we will confirm whether they can still be made. If an address error supplied by you causes a return or new shipment, any reasonable additional shipping cost must be explained and agreed before a paid reshipment. You are not responsible for an address or shipping error caused by us.

Delays, loss and delivery concerns

Carrier disruption, customs inspections or public holidays can affect an estimate. They do not create an unlimited extension or remove legal remedies. If we cannot dispatch within the promised preparation window, we will provide the available revised information and cancellation/refund options required by law, obtain consent to a delay when required, and promptly refund an unshipped order if the required consent is not obtained.

If the delivery estimate is missed, tracking stops unexpectedly, or a parcel is marked delivered but cannot be found, contact sac@crestwellcollection.shop with the order number. We will check the shipment and available evidence and arrange the appropriate resolution, including replacement or refund where required. A “delivered” scan alone does not automatically close a complaint. You do not have to wait through an indefinite investigation or miss a bank or legal deadline.

Cancellation and returns

A parcel already handed to a carrier may not be physically stoppable. Valid cancellation, return and refund rights still apply under our Returns & Refunds Policy and applicable law. A gift or event delivery date is guaranteed only if expressly offered for your order before purchase.